Frequently Asked Questions

Policy & Conditions

Policy & Conditions

Policy & Tiers

  • Please note that as I am still a beginner, I may not be able to execute certain designs. If this is the case, I will inform you.
  • Orders will only be started after payment has been received and confirmation is received by email.
  • Additional costs such as taxes and shipping costs are the responsibility of the buyer. Unless a discount or coverage is offered by the seller. This will be seen at check out or on the invoice.
  • No refunds/returns for incorrect sizing or processing times, you are responsible for sizing your nails. If the coin method was used then contact us to see how we can resolve this. We ALWAYS RECOMMEND getting a sizing kit for 100% accuracy.
  • We work on a first come first serve basis since accepting orders are limited.
  • Due to processing times we are unable to make changes to orders once confirmed, but if you have any questions about your order please contact us. 
  • We are not responsible for packages after dropping them off. If an order says “delivered, lost, stuck in transit etc.” you would need to file a claim with the delivery company. If we can help we will.
  • It is the customer’s responsibility to place orders with enough time before their event, trip, or occasion. While I will always do my best to accommodate, I cannot guarantee delivery for specific dates unless orders are placed well in advance.
  • We are not responsible for any allergies or reactions if we were not informed. Some orders may include extra items, such as prep kits or lotion, oils. Please review ingredients carefully to ensure they are safe for you before use.

Shipping & Delivery

How long will my order take to process?

Your orders are hand painted nails which can take some time based on your design.

  • Custom orders are about 7-14 days. 
  • Simple sets such as Tier 1 sets are about 2-4 days.
  • Premade available sets be sent within 1-2 days.

You will be informed immediately if there is a delay in production.

Please note that processing times are subjected to change during high-volume orders.


Who is responsible for shipping problems?

Each set of press on nails is carefully handcrafted with love and sent out with care. Once your order is shipped, we’ve fulfilled our part so we are not able take responsibility for shipping issues after the item has been sent. This includes damage, delays, or lost packages.

Prices of nails

How are your prices determined?

Our prices are not fixed, they depend on the tier of nails you order.

To get a better idea of what each tier looks like, you can view our tier guide here.

We offer three tiers and custom orders.

  • Tier 1 (€20-25) Simple designs using minimal products.
  • Tier 2 (€30-35) Simple to medium designs with a mix of added products such as gems, stickers, and minimal 3D.
  • Tier 3 (€40-50) Detailed complex sets that use many products, colors, gems, multiple 3D design. 

If you’re ordering a customized set, the final price will be based on the amount of products and detail involved.

Returns, Cancellations, & Refunds

What if my nails don't fit me?

We cannot take responsibility if your nails do not if you did not get a sizing kit.

If you used the coin method, please contact us, we may be able to work with you.

To avoid sizing issues, measure your nails carefully before ordering.
If you ordered nails and they are too big or too small we can recommend ways to fix them yourself.

My nail broke while wearing, can I get a replacement?

We are sorry to hear that. We can replace up to 2 nails that broke within one week of wearing. After one week it is no longer able to be replaced.

Proof of damage is required.

Can I cancel my order?

You may cancel your order within 24 hours of ordering. However, we do not accept cancelations after that due to your order may have partially been started.

After approving the nail concept by email there will no longer be a possibility to cancel.

My order did not get here in time, I no longer need them. Can I return them?

If there is a delay in processing we will reach out to you to discuss. 
We are not responsible for delays caused by delivery companies or unexpected reasons such as external factors. We cannot accept returns if your order does not arrive in time.

If you need your nails for a special event, or vacation, please place your order at least 2-3 weeks in advance to allow enough time for processing, corrections, and shipping.

How It Works

How do I order a press on set?

Once you have determined your nail sizes and the shape you'd like, you're ready to place an order.  

Through the website

  • Check your size using one of the sizing methods.
  • Select a design you like
  • Select your size
  • Select your length
  • If you don’t fit a standard size, enter your sizes in the description box before checkout.
  • Check out and wait for confirmation.

Custom order form

  • Fill out the order form with your information
  • This must include design request, nail shape, nail sizes (please include any and all relevant pictures or drawings for your order)
  • Submit form
  • Wait on the email confirmation

You can also contact us with any questions if it is not clear.

 

What comes with my order?

Your Set Includes:

  • 10 Press-On Nails
  • Nail File
  • Cuticle Pusher
  • Alcohol Prep Pad
  • Nail Glue or Tabs
  • Instruction Card
  • Free gift

 

Can I ask for a different nail shape?

Yes!
Our designs are open to customization, you can choose your shape on the website or enter it in the custom form. Even if the nails are already made we are able to make it at a different shape and length.

How to apply?

  1. Push back your cuticles with the cuticle pusher, make sure not to touch your natural nails after prep to avoid oil transfer.
  2. File and buff the surface of your nails with the nail file and buffer, then wipe off with alcohol pads.
  3. Apply nail glue/sticky tabs to your natural nails and place it just under cuticles. 
  4. Glue or stick the press on nails to your nails, and hold on for 20 seconds
  5. Avoid water if possible for the next 2 hours.

How to remove?

  1. Soak your hands in warm water with a bit of soap and oil for 10-20 minutes.
  2. When the press-on nails begin to loosen up, use the cuticle pusher to push them away from your cuticle area one by one, slow and gentle, do not pull by force.
  3. If it is not lifting place it back in the water for about 5 minutes and try again.
  4. Remove glue residue from your natural nails with file. 
  5. If you’d like to reuse the nails, try use the nail file to file away some of the glue on the press ons. The more glue is removed the stronger the hold when reusing.

 

How long do my nails stay on?

That depends on your application and how well you prep your natural nails before application!

  • Sticky tabs: 3-5 days with normal use no heavy work (temporary wear)
  • Nail glue: up to 2-3 weeks
  • Tabs with a dab of nail glue: 5-7 days

 

Are the nails reusable?

Yes!
All our nails are reusable. They are strong and durable. You should be able to get multiple uses out of them if they are still in good condition after you have removed them.

When using sticky tabs, nails can be reused over and over. Simply clean off the used sticky tabs from the backside of the nails.

When using liquid nail glue: Nails can also be reused. Gently remove your press-on nails. Once removed softly, file away as much excessive glue from under the nail.

How do I choose glue or sticky pads?

After your order you are usually contacted by the seller through email with a concept draft. In that email you will be asked if you prefer glue or tabs. No additional costs added.

Back to blog